Don’t buy custom furniture online

With the advent of e-commerce and the convenience of delivery, many companies are offering their merchandise online, and for good reason. Customers love finding great deals and having their purchases show up at their doorstep. So, is it any wonder that furniture stores have jumped on the bandwagon too? From the assemble-it-yourself guys to more plush and luxe options, buying a new couch, bed or sideboard can be as easy as a few clicks. So why have we built our business differently? In our opinion, the internet isn’t ideal for the custom luxury furniture services we offer. It may be great for groceries, home goods, and subscriptions. But our work requires face to face contact to offer the level of service we want to give our clients. Here’s why.

Our bespoke approach

Some online furniture stores may bill themselves as being custom but only offer a few customizable options. Letting clients choose from a handful of different fabrics is a far cry from our made-to-measure methods. Our custom options are endless. Virtually every detail of our handmade furniture can be adjusted to your specific needs or wants, which means there are far more choices than we can display online. A truly custom approach requires an extensive consultation process and a back-and-forth discussion to accurately zero in on a customer’s desires. Offering a preset selection of options would be taking a shortcut. Consumers would still have to settle from what’s available instead of getting exactly what they’re looking for.

Our respect for your investment

If you’re opting for custom made furniture, you probably value quality over quantity and taking it slow over instant gratification. We know that going this route involves an investment of time, money, and trust in our vision. At Studio 289, we respect those choices by making the result worth the resources you’ve put in and reinforce that your decision to go custom was the right one. Our clients need to have confidence in our approach and expertise, so it’s simply not effective to tackle these objectives through the impersonal approach of an online purchase.

Our client-first mindset

We love it when our clients are hands-on, engaged and curious about what we’re doing. After all, we’re a team, and we want to help you create the perfect piece from the ground up. Harness our years of experience and love for good design to help assist you in the decision-making process. We can help you weigh the pros and cons of different design choices and give you some much-needed insight on what would work best for your situation. We pride ourselves on our customer service and the relationships we build with you, and we treat our clients like our partners in the process.

It may be more involved than using a drop-down to make your selections, but our method ensures there are no regrets – only satisfied customers. We think it’s worth the extra time to get it right. Contact our custom furniture studio in Toronto to get started on furnishing your home, just the way you want it.

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