Who we are: our values and practices
We’re proud to say we run a tight, but creative, ship at Studio 289. Every one of our employees gives 100% to bring our mission to life daily. It’s more than just a job to us - we like to think that every piece of custom luxury furniture we build tells our story. Learn more about us and what we stand for.
• Innovation and quality - our furniture makers are uniquely gifted in what they do. For example, our founder, Satnam, isn’t the type to sit in the office all day. His skills in cutting and pattern making make him an indispensable asset on the shop floor. Because of his expertise and that of our craftspeople, we can offer unique customization options, ones that are above and beyond what you might have thought was possible.
• Commitment to customers - Our clients know they can count on us. For some, working with us is their first introduction to the world of custom made furniture - and we want to make the experience a great one. From construction to communication, we avoid taking shortcuts - the relationships we are building are too important to compromise.
• Trust - We strive for transparency at every stage of the process...even before construction starts. We have worked on sourcing sustainable, quality materials for all our handmade furniture projects. After consulting with you, we work to be transparent throughout the entire design and construction process and welcome your questions. Our clients can trust us to deliver on their vision. We strive to keep our clients informed throughout the process.
How do our values translate over to what we do?
First and foremost, we don’t rush our jobs because we know good things take time. Rather than defaulting to ready-made designs or standard sizing, we take the time to discuss your vision and needs before thoughtfully putting together a plan to achieve your furniture goals. And our expertise goes beyond just the technical. Our co-founder Ramona is skilled in interior design and works closely with Satnam to style the piece, selecting fabrics and details based on your preferences to play up the design. Coupled with their work ethic and perfectionist tendencies, the result is beautiful, well-made furniture that is on-trend while being timeless. Their expertise and experience allow us to propose innovative designs and features to meet your tastes and requirements.
What this means for you
We recognize that without our clients, we have no business, and we treat you accordingly, offering unparalleled customer service from the consultation stage to after the piece is delivered. If you have any questions, please ask! We will provide clear and straightforward answers to the best of our abilities - we are honest and upfront about what we can do. Finally, we pride ourselves on making furniture that is exactly what you are looking for. Quality furniture can be both an investment and a commitment - our value is in providing you with options for unique pieces that match your lifestyle and last for years.